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TERMS AND CONDITIONS

REGISTER OR OPEN ACOUNT

Registered customers gain access to pricing, inventory and account tools. If you already have a Locks Co account number, please have it handy when registering. New customers must provide their business information. It may take up to 24 hours to get approved by one of our associates and for your account data to be fully synced with locksco.com for security verification purposes.

MY ACCOUNT

Once you login to your account, you will have access to your preferential pricing, orders, invoice history, saved shopping lists and other helpful information to help you shop.

PAYMENT

We accept all major credit cards, checks in advance (no COD), cashier’s checks, money orders, and wire transfers. Returned checks due to insufficient funds will be charged a $25 fee. Credit card charges will appear on your statement as Locks Co. Any fees associated with the money transfer must be covered in the amount sent. Credit applications available.

SHIPPING COST AND TIMES

Orders placed by 4pm EST ship the same day. Our free freight program to the contiguous 48 states is available in orders $115.00 or more (excludes safes). Next Day Shipping available. Please call for details. Freight forwarding programs available for international orders. Dade, Broward, Palm Beach counties, courier service available for same-day delivery.

ORDER MINIMUM

Orders can be placed at a minimum of $15.00 plus shipping costs.

PRICING

Flexible financing options for equipment at low monthly payments available for approved credit through Marlin Leasing. Ask for details.

RETURNS

Returns are allowed within 30 days of invoice with an approved Return Merchandise Authorization (RMA) number. Items must be in original condition, unopened, and uninstalled. All returned goods are subject to 15% minimum restocking fee. All special order, electronic merchandise and software are non-refundable. Warranties are subject to manufacturer’s policy. Freight on merchandise returned must be prepaid. Cut transponder keys will not be refunded or exchanged under any circumstances. Locks Co will gladly assume freight replacement charges due to our error.

SEARCH TIPS

You can directly search for products using the search bar. We recommend you use Locks Co item IDs for faster results. You can also search with a brand, manufacturer, model number, select competitor item number, cross-reference number, NSN, category or subcategory, or keyword. Additionally, you can drill down through the category navigation on the sidebar to find items via their respective subcategories. Furthermore, you can refine your search by color, size, and relevant item attributes. When searching for a product via keyword or through a category, you will see a list of products on the Search Results page. When you see the exact product you need, click Add to Cart.

MY SHOPPING LIST

Quickly and easily manage and save item lists using My Shopping Lists. Save your frequently purchased and favorite items based on your needs. Create product folders, duplicate lists, and add and remove items with ease to help manage your lists. This function is extremely helpful to help you reorder online.

QUICK ORDER PAD

Quickly add items to your cart or list by entering Locks Co item numbers and quantities via the Quick Order Pad. You can add up to 45 items and their quantities by clicking the Show More Entry Fields. You can also copy and paste products from an existing list you maintain in your account. Want to save time and order faster? Simply copy and paste the Locks Co item IDs from your file into the Copy & Paste field using the following format: Quantity [TAB or COMMA] Item #

PRIVACY

This privacy policy discloses the privacy practices for locksco.com. This privacy policy applies solely to information collected by this website.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. Our Privacy Policy may change from time to time and all updates will be posted on this page.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.